FAQ

Below are answers to the most frequently asked questions about our return, refund, and order-related policies to help you shop with confidence.

1. What is your return window for purchases?

We offer a 30-Day Money-Back Guarantee for most new, unopened items. You can initiate a return within 30 days of delivery to be eligible for a full refund (exceptions may apply to individual products—check the product description on sparklinglychristmas.com before ordering).

2. How do I start a return?

To initiate a return:

  1. Use the designated return process or tool on sparklinglychristmas.com (you’ll need to obtain a Return number).
  2. Note: You can only start a return after your order is marked as “shipped” in your account on sparklinglychristmas.com.
  3. Follow the return instructions sent to the communication method linked to your account (e.g., email).
  4. Ship the unused product in its original packaging to the address provided in the return instructions.

3. Will I get a refund for original shipping and handling fees?

Generally, shipping and handling fees are not refunded for standard returns (e.g., change of mind). However, original delivery fees will be refunded if the return is due to:

  • A defective product
  • Inaccurate product description
  • An incorrect orderFor these cases, use the special return process on sparklinglychristmas.com to initiate the return—you may also be compensated for return shipping costs.

4. How long does it take to receive my refund?

Once the fulfiller accepts and processes your return:

  • We’ll notify you via your linked communication method (e.g., email).
  • Your payment method will be credited within 10 business days of this notification.
  • The credit may take 1–2 billing cycles to appear on your statement, depending on your financial institution’s policies.

5. Is there a restocking fee for returns?

A restocking fee may apply to some returns, but this is always disclosed upfront:

  • The fee amount is shown on the final checkout screen when you complete your order on sparklinglychristmas.com.
  • It is also noted on the packing list included with your order.

6. What should I do if I receive a defective item?

A defective item is inoperable with no apparent damage. If you receive one:

  • Use the support feature on sparklinglychristmas.com to request assistance.
  • Follow the guidance provided to initiate a return or exchange under our defective item policy.

7. What if my order arrives damaged?

  • If the damage is obvious upon delivery, refuse the delivery directly.
  • If you accept delivery and later find damage:
    1. Contact the fulfiller immediately using the method in your account on sparklinglychristmas.com.
    2. Save all packaging material and paperwork—disposing of these or returning the item without contacting the fulfiller may prevent you from receiving a refund.

8. Do you ship to APO/FPO addresses?

Yes! When you select an APO/FPO address on sparklinglychristmas.com, your package ships via SAM (Space Available Mail). There is no additional charge, and SAM will send your package from the APO/FPO address via the next available boat.

9. What happens if there’s a price or product description change after I order?

  • All prices, images, and descriptions on sparklinglychristmas.com are subject to change without notice. We are not responsible for inadvertent errors.
  • If you notice a price or promotion discrepancy, contact us through the support channel on sparklinglychristmas.com within 30 days.
  • Price differences from future or past prices (in our store or other stores) are not refundable—you agree to the price and terms shown at checkout when you place your order.

10. Can you cancel my order, and what happens if I’m already charged?

We reserve the right to revoke offers, cancel orders, or correct errors (even after an order is confirmed or paid). If your payment is processed and your order is canceled:

  • We will issue a credit to your original payment method for the full charge amount.
  • The timing of the credit depends on your bank’s policies.

11. How do I contact support for order or return help?

Visit the support section on sparklinglychristmas.com for multiple contact options. If you’ve checked your Account page and still need help, use the designated contact tools on the website.