Refund Policy
Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.
Changed your mind? If you aren’t delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
It’s easy to return a product:
Initiate a return through the designated process on sparklinglychristmas.com.
We will send you instructions for returning your product via the communication method linked to your account.
Ship your unused product, in its original packaging, to the address identified in the return instructions provided.
Return Policy
Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.
Changed your mind? If you aren’t delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
It’s easy to return a product:
Initiate a return through the designated process on sparklinglychristmas.com.
We will send you instructions for returning your product via the communication method linked to your account.
Ship your unused product, in its original packaging, to the address identified in the return instructions provided.
Please Note:
Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Follow the special return process outlined on sparklinglychristmas.com to arrange these returns.
You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
Individual products may be excluded from this guarantee. Check the product description on sparklinglychristmas.com before you place your order.
Returning Merchandise
You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
To initiate a return, use the designated return tool on sparklinglychristmas.com and obtain a Return number.
You can only initiate a return after an order has been marked as shipped in your account on sparklinglychristmas.com.
The refund will be for the full value of the returned items, unless otherwise noted.
Shipping and handling fees will not be refunded.
Credit for returned items will be applied to the payment method that was used to make the purchase. Returns will be applied to the purchasing payment method within 5 to 10 days of the date that the return is accepted by the fulfiller.
If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order on sparklinglychristmas.com and is noted on the packing list included with the order.
If the return is due to defective products, inaccurate product descriptions, or an incorrect order, use the special return process on sparklinglychristmas.com to initiate the return. In these cases, you may be compensated for the return shipping.
Refunds, Credits and Balances Due
As soon as the fulfiller receives and processes your return, we will notify you via the communication method linked to your account. Your payment method should be credited within 10 business days of the time that you receive this notification. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.
Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please use the support feature on sparklinglychristmas.com for assistance.
Damaged Items
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please contact the fulfiller immediately using the contact method included with the order details in your account on sparklinglychristmas.com.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
APO and FPO Addresses
When you request that your order ships to an APO or FPO address on sparklinglychristmas.com, the package will ship via SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
Price and/or Description Changes
All prices, pictures, and descriptions on sparklinglychristmas.com are subject to change. We maintain no responsibility for inadvertent errors. Please contact us through the support channel on sparklinglychristmas.com within 30 days regarding price or promotion discrepancies.
When you place your order with us on sparklinglychristmas.com, you agree to the price and terms indicated on the website. Price differences related to future or past prices in our store or any other store are not refundable.
If you have recently placed an order and need information about us or would like to change your order, there are a number of ways to contact us through the support section on sparklinglychristmas.com. If you have explored the links on your Account page but still need assistance, use the designated contact tools available on sparklinglychristmas.com.
Indemnification
You agree to indemnify, defend, and hold harmless the operator of sparklinglychristmas.com, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of the services provided by sparklinglychristmas.com.
Errors on Our Site
Prices and availability of products on sparklinglychristmas.com are subject to change without notice. Errors will be corrected where and when discovered. The operator of sparklinglychristmas.com reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, the operator of sparklinglychristmas.com will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy outlined on sparklinglychristmas.com.